Returns

As each product is custom built for each individual order, refunds are not permitted. By placing your order, you hereby agree to this policy. 

Returns are only accepted in the most extreme of circumstances whereby damage during shipping may have occurred and in this instance, the return is solely for the product to be repaired or rebuilt. By placing your order, you hereby agree to this policy. 

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In the unlikely instance of damage occuring during shipping, as each shipment requires a signature, it is the sole responsibility of the customer to check the package to ensure there is no damage upon arroval. Due to the nature of the way I pack the guitars and basses - you can never be too safe - the product(s) inside should be absolutely fine but where possible, please do document the package from it being delivered to you right up to the package being opened and please do so with photographs. It is only with photographic evidence that I can take it up with the shipping company where required, but it will also prove just how the damage has occurred. Without photographic evidence, there is very little that can be done to pursue this issue with the courier/shipping company and any return will be non-actionable. By placing your order, you hereby agree to this policy.